FAQ

FREQUENTLY ASKED QUESTIONS

Find answers about Oré jewellery, orders, sizing, payments, delivery and returns. If you need further assistance, our Customer Care team will be happy to help.

Jewellery and Materials

What type of jewellery does Oré offer?

Oré creates modern fine jewellery designed for everyday moments and meaningful celebrations. Our collections include rings, earrings, necklaces, pendants, nose pins, bracelets and bangles.

What gold purity does Oré use?

Our jewellery is available in selected gold purities, including 9K and 14K gold. The exact purity, gold colour and weight are displayed on each product page.

Does Oré use lab-grown diamonds?

Selected Oré designs feature lab-grown diamonds. The diamond type and available specifications are clearly mentioned on the individual product page.

Are lab-grown diamonds real diamonds?

Yes. Lab-grown diamonds have essentially the same physical, chemical and optical properties as mined diamonds. They are created in a controlled environment instead of being extracted from the earth.

Is certification provided?

A certificate of authenticity and relevant diamond or hallmarking documentation will be provided where applicable to the purchased product. Please check the product page or contact Customer Care for details about a specific design.

Will my jewellery look exactly like the photographs?

We make every reasonable effort to present products accurately. Slight variations may occur because of lighting, screen settings and the individual finishing of each piece.

Gold weight and dimensions may also vary slightly within reasonable manufacturing tolerances.

Sizing and Customisation

How do I find my correct ring size?

Please use our Ring Size Guide before placing your order. For the most accurate result, have your finger measured by a professional jeweller.

Finger size can change with temperature and time of day, so measure more than once before confirming your size.

Can my ring be resized?

Resizing depends on the ring’s design, setting and required size adjustment. Contact Oré Customer Care with the product name and desired size before placing your order.

Additional charges and production time may apply.

Can I customise an Oré design?

Customisation may be available for selected products, including gold colour, sizing or engraving. Availability, price and production time will be confirmed before the order is accepted.

Customised, engraved, resized and made-to-order products cannot normally be returned or cancelled after production begins unless they are defective or incorrect.

Are earrings sold as a pair?

Unless the product page clearly states otherwise, Oré earrings are sold as a pair. Please check the product description before ordering.

Orders and Payments

How can I place an order?

Select your preferred product, choose the available size or colour options, click Add to Cart and complete the secure checkout process.

You will receive an order-confirmation message after the order is successfully placed.

What payment methods do you accept?

Available payment methods are displayed during checkout and may include:

UPI
Credit and debit cards
Net banking
Supported wallets
Other payment methods enabled by our payment provider

Cash on Delivery may be available for selected orders and serviceable PIN codes.

Is it safe to make a payment on the Oré website?

Payments are processed through the secure payment provider displayed during checkout. Oré does not directly store complete card details.

Always confirm that you are shopping through the official website: orejewel.com.

Can I modify or cancel my order?

An order may be modified or cancelled before dispatch, subject to its processing status. Customised, engraved, resized or made-to-order jewellery cannot normally be cancelled after production has started.

Once dispatched, an order will be handled according to our Returns & Refunds Policy.

Can I change my delivery address?

Contact Customer Care immediately if you need to change the delivery address.

Address changes may not be possible after dispatch, particularly for high-value shipments. Additional delivery time or charges may apply where a courier accepts the change.

Shipping and Delivery

Where does Oré deliver?

We currently deliver to serviceable PIN codes across India. International delivery is available only when specifically shown during checkout.

How long does dispatch take?

Estimated dispatch times are:

Ready-to-ship products: 2–4 business days
Made-to-order products: 10–15 business days
Personalised, engraved or resized products: As communicated during order confirmation

Sundays and public holidays are not counted as business days.

How long does delivery take after dispatch?

Delivery normally takes approximately:

Metro cities: 3–5 business days
Other serviceable locations: 5–8 business days
Remote locations: Additional time may be required

These are estimated timelines. Weather, public holidays, local restrictions and courier disruption may cause delays.

How can I track my order?

Tracking details will be sent to your registered email address or mobile number after dispatch. Tracking information may take up to 24 hours to become active.

Is my jewellery insured during delivery?

Oré jewellery is securely packaged and may be shipped using insured delivery appropriate to the order value. High-value orders may require OTP verification, valid identification or the recipient’s signature.

What should I do if my package appears damaged?

Do not accept a package that appears opened, severely damaged or tampered with.

If you receive a damaged, defective or incorrect product, contact Customer Care within 48 hours of delivery with your order number, photographs and an unboxing video, if available.

Returns, Exchanges and Refunds

What is Oré’s return period?

Eligible products may be returned within 7 calendar days from the delivery date.

The product must be unused, unworn, undamaged and returned with its original tags, packaging, invoice, certificates and complimentary items.

Which products cannot be returned?

Returns are not normally accepted for:

Customised or personalised jewellery
Engraved products
Made-to-order products
Resized or altered jewellery
Worn or damaged products
Products missing tags, certificates or original packaging
Earrings and nose jewellery after their hygiene seal has been opened

These exclusions do not restrict your applicable rights if the product is defective, damaged, materially different from its description or incorrect.

How do I request a return?

Contact Oré Customer Care within the return period and provide:

Your order number
The reason for the return
Clear product photographs
Photographs or video of any reported damage

Do not send a product back before receiving return approval and instructions from Oré.

When will I receive my refund?

After the returned product reaches us and passes quality inspection, an approved refund will be initiated within 7 business days.

Your bank or payment provider may require additional time to credit the amount.

Can I exchange a product?

Exchanges may be available within the return period, subject to product availability, eligibility and quality inspection.

Any price difference must be paid before the replacement is dispatched. Customised, engraved, resized or made-to-order jewellery is not normally eligible for exchange unless defective or incorrect.

Jewellery Care

How should I care for my Oré jewellery?

To preserve your jewellery:

Keep it away from perfume, cosmetics and harsh chemicals.
Remove it before swimming, exercising, bathing or sleeping.
Store each piece separately in its original box or a soft pouch.
Clean it gently using mild soap, lukewarm water and a soft brush.
Dry it completely using a soft, lint-free cloth.

Read our complete Jewellery Care Guide for more information.

Can I use an ultrasonic cleaner?

Do not use an ultrasonic or steam cleaner unless a qualified jeweller confirms it is safe for that specific design, stone and setting.

How often should my jewellery be inspected?

We recommend professional inspection approximately once a year for frequently worn jewellery.

Stop wearing the product and contact a qualified professional if a stone feels loose, a prong appears raised, a clasp is damaged or the jewellery becomes bent.