Shipping policy
At Oré, every jewellery piece is carefully inspected, securely packed and shipped through reliable delivery partners.
Shipping Coverage
- We currently deliver to serviceable PIN codes across India.
- International shipping is not currently available unless specifically displayed during checkout.
Free Shipping Across India
- Oré provides free standard shipping across India on eligible orders.
- Express delivery, special handling or redelivery charges may apply where requested or necessary. Any applicable charges will be shown or communicated before confirmation.
Order Processing and Dispatch
Estimated dispatch times are:
- Ready-to-ship jewellery: 2–4 business days
- Made-to-order jewellery: 10–15 business days
- Personalised, engraved or resized jewellery: As communicated during order confirmation
Business days exclude Sundays and public holidays.
Orders are dispatched after successful payment confirmation and any required security verification.
Estimated Delivery Time
After dispatch, estimated delivery times are:
- Metro cities: 3–5 business days
- Other serviceable locations: 5–8 business days
- Remote locations: Additional time may be required
Delivery dates are estimates and may be affected by weather, public holidays, courier disruptions, local restrictions or circumstances beyond our reasonable control.
Order Tracking
- Tracking details will be sent to your registered email address or mobile number after dispatch.
- Tracking information may take up to 24 hours to become active. Contact Customer Care if you do not receive your tracking details.
Secure Delivery
Oré jewellery is packed securely and may be shipped using insured delivery appropriate to the order value.
High-value deliveries may require:
- OTP verification
- Valid identification
- The recipient’s signature
- Delivery only to the address provided during checkout
The courier may not leave a high-value parcel unattended.
Correct Delivery Information
Customers must provide a complete and accurate:
- Recipient name
- Delivery address
- PIN code
- Mobile number
- Email address
Oré is not responsible for delays caused by incorrect or incomplete customer information. We will make reasonable efforts to help resolve the issue.
Address Changes
- Contact Customer Care immediately if you need to change your delivery address.
- Address changes may not be possible after dispatch, especially for high-value orders. Additional charges or delivery time may apply if the courier accepts the change.
Delivery Attempts
- The courier partner may make multiple delivery attempts according to its service policy.
- If delivery fails because the recipient is unavailable, the address is incorrect, verification is incomplete or the parcel is refused, the order may be returned to Oré.
- A reasonable redelivery charge may apply before the order is shipped again.
Delayed Orders
- If your order has not arrived within the estimated period, contact us with your order number.
- We will coordinate with the courier and provide an update. Courier investigations may require several business days.
Lost Shipments
If the courier confirms that a shipment has been lost in transit, Oré will offer an appropriate replacement or refund after verification and subject to product availability.
Damaged or Tampered Packages
Do not accept a package that appears opened, severely damaged or tampered with.
If you receive a damaged, defective or incorrect product, contact Oré within 48 hours of delivery and provide:
- Your order number
- Photographs of the package
- Photographs of the product
- A description of the issue
- An unboxing video, if available
An unboxing video helps with the investigation, but its absence will not automatically invalidate a genuine claim.
Verified cases will be handled according to our Cancellation & Refund Policy.
Split Shipments
- Products in the same order may be shipped separately because of availability or preparation time.
- Where an order is divided by Oré, the customer will not be charged an additional standard shipping fee.
Cancellation
- Orders may be cancelled before dispatch, subject to their processing status.
- Customised, engraved, resized or made-to-order products cannot normally be cancelled after production begins.
- Once dispatched, an order will be handled according to our 15-Day Returns and Refunds Policy.
Contact Us
For shipping assistance, contact:
- Oré Customer Care
- Email: support@orejewel,com
- Phone/WhatsApp: 9677775661
- Support hours: Monday–Saturday, 10:00 AM–6:00 PM IST
- Business address: Chennai
Nothing in this policy limits any mandatory rights or remedies available under applicable Indian consumer law.