SHIPPING & DELIVERY POLICY

Last updated: 27 August 2026

At Oré, every jewellery piece is carefully inspected, securely packaged and entrusted to reliable delivery partners. This policy explains our order-processing and delivery practices.

1. Shipping Coverage

We currently deliver to serviceable PIN codes across India.

International shipping is not currently available unless specifically shown during checkout. Delivery availability may vary depending on the destination and courier serviceability.

2. Order Processing and Dispatch

Estimated dispatch times are:

• Ready-to-ship products: 2–4 business days

• Made-to-order products: 10–15 business days

• Personalised, engraved or resized products: The estimated dispatch date will be communicated before or after order confirmation

Business days exclude Sundays and public holidays.

Orders are dispatched only after successful payment confirmation and any required order verification. Cash on Delivery orders, if available, may require confirmation by phone, WhatsApp or OTP before dispatch.

If different products in the same order have different preparation times, the complete order may be shipped together when all products are ready. Oré may also dispatch items separately where appropriate.

3. Estimated Delivery Time

After dispatch, delivery normally takes approximately:

• Metro cities: 3–5 business days

• Other serviceable locations: 5–8 business days

• Remote locations: Additional delivery time may be required

These timelines are estimates and not guaranteed delivery dates. Delays may occur because of weather, public holidays, courier disruption, security checks, local restrictions or other circumstances beyond our reasonable control.

4. Shipping Charges

Any applicable shipping charge will be clearly displayed during checkout before payment.

Promotional free shipping may be available during selected periods or above a specified order value. The applicable terms will be shown at checkout.

Customers will not be charged additional shipping after completing an order unless they request an address change, redelivery or another service that results in an additional courier cost.

5. Secure and Insured Delivery

Oré jewellery is packed in protective packaging and may be shipped using insured delivery appropriate to the order value.

For security, high-value orders may require:

• OTP verification

• Valid identification

• The recipient’s signature

• Delivery only to the address provided during checkout

The courier may not leave a high-value parcel unattended or with an unauthorised person.

6. Order Tracking

Once your order has been dispatched, tracking details will be sent to the email address or mobile number provided during checkout.

Tracking information may take up to 24 hours to become active after dispatch.

If you do not receive tracking information, contact Oré Customer Care with your order number.

7. Correct Shipping Information

Customers are responsible for providing a complete and accurate:

• Recipient name

• Shipping address

• PIN code

• Mobile number

• Email address

Please review these details carefully before placing your order.

Oré is not responsible for delays or unsuccessful delivery caused by incorrect or incomplete information supplied by the customer. We will, however, make reasonable efforts to help resolve the issue.

8. Address Changes

To request an address change, contact us as soon as possible after placing the order.

An address cannot normally be changed after an order has been dispatched. If the courier accepts a change, additional charges or delivery time may apply.

For security reasons, the delivery address for a high-value order may not be changed after dispatch.

9. Delivery Attempts and Undelivered Orders

Our courier partner may make more than one delivery attempt, depending on its service policy.

If delivery is unsuccessful because:

• The recipient is unavailable

• The customer refuses the parcel

• The address or phone number is incorrect

• The courier cannot access the delivery location

• The customer does not complete the required verification

the parcel may be returned to Oré.

We will contact you after receiving the returned parcel. Any reasonable redelivery charge may need to be paid before the order is shipped again.

10. Delayed Orders

If your order has not arrived within the estimated timeframe, contact us with your order number.

We will coordinate with the courier partner and provide an update. Courier investigations may require several business days to complete.

A shipping delay alone does not automatically mean that the parcel is lost.

11. Lost Packages

If the courier confirms that a parcel has been lost in transit, Oré will offer an appropriate replacement or refund, subject to product availability and verification.

Please do not accept a parcel if the outer packaging appears seriously damaged, opened or tampered with.

12. Damaged or Tampered Packages

When receiving your order:

• Check that the package is properly sealed

• Do not accept a visibly opened or severely damaged package

• Photograph the package if it appears damaged or tampered with

• Record an unboxing video where possible

If you receive a damaged, defective or incorrect product, contact Oré within 48 hours of delivery and provide:

• Your order number

• Clear photographs of the outer and inner packaging

• Clear photographs of the product

• A brief description of the issue

• An unboxing video, if available

An unboxing video helps us investigate transit damage, but its absence will not automatically invalidate a genuine claim.

Verified cases will be handled according to our Returns & Refunds Policy and applicable law.

13. Split Shipments

An order may arrive in more than one shipment because of product availability, preparation time or courier limitations.

If your order is split, you will receive separate tracking details where available. You will not be charged an additional shipping fee solely because Oré divided the order into multiple shipments.

14. Order Cancellation

An order may be cancelled before dispatch by contacting Oré Customer Care.

Once dispatched, the order cannot normally be cancelled and will be handled according to our Returns & Refunds Policy.

Personalised, engraved, resized or made-to-order products cannot be cancelled after production has started.

15. Events Beyond Our Control

Oré is not responsible for delays caused by events beyond our reasonable control, including:

• Severe weather or natural disasters

• Strikes or transport disruption

• Government restrictions

• Public emergencies

• Courier network disruption

• Regional security restrictions

• Incorrect customer information

We will make reasonable efforts to inform and assist affected customers.

16. Contact Us

For shipping and delivery assistance, contact:

Oré Customer Care
Email: care@orejewel.com
Phone: +91 9677775661
Support hours: [Monday–Saturday, 10:00 AM–6:00 PM IST]
Business address: [Insert complete registered business address]

Nothing in this policy limits any mandatory consumer rights available under applicable Indian law.