Refund policy
Return Period
What is Oré’s return period?
Eligible products may be returned within 15 calendar days from the delivery date.
Condition for Return:
- The product must be unused, unworn, and undamaged.
- It must be returned with its original tags, packaging, invoice, certificates, and complimentary items.
Non-Returnable Products
Which products cannot be returned?
Returns are not normally accepted for the following items:
- Customised or personalised jewellery
- Engraved products
- Made-to-order products
- Resized or altered jewellery
- Worn or damaged products
- Products missing tags, certificates, or original packaging
- Earrings and nose jewellery after their hygiene seal has been opened
Note: These exclusions do not restrict your applicable rights if the product is defective, damaged, materially different from its description, or incorrect.
Requesting a Return
How do I request a return?
Contact Oré Customer Care within the return period and provide the following information:
- Your order number
- The reason for the return
- Clear product photographs
- Photographs or video of any reported damage
Important: Do not send a product back before receiving return approval and instructions from Oré.
Refunds
When will I receive my refund?
- After the returned product reaches us and passes quality inspection, an approved refund will be initiated within 7 to 10 business days.
- Please note that your bank or payment provider may require additional time to credit the amount to your account.
Exchanges
Can I exchange a product?
- Exchanges may be available within the return period, subject to product availability, eligibility, and quality inspection.
- Any price difference must be paid before the replacement is dispatched.
- Exclusions: Customised, engraved, resized, or made-to-order jewellery is not normally eligible for exchange unless defective or incorrect.