Certification

CERTIFICATION & AUTHENTICITY

Confidence in Every Detail

At Oré, trust begins with clear and accurate product information.

Each product page identifies the relevant gold purity, gold colour, diamond type, diamond specifications and documentation available with that particular design.

Gold Purity and Hallmarking

Eligible Oré gold jewellery is hallmarked in accordance with applicable Bureau of Indian Standards requirements.

A BIS-hallmarked gold article may include:

The BIS hallmark
The gold purity or fineness mark
A unique Hallmark Unique Identification number, known as HUID

The hallmark helps customers identify the declared purity of the gold. Hallmarking availability and requirements may depend on the product, purity, weight and applicable regulations.

Please review the individual product description or contact Oré Customer Care to confirm the hallmarking details of a specific item.

Understanding Gold Purity

Gold purity may be described in karats or fineness.

Examples include:

9K gold: 375 fineness
14K gold: 585 fineness
18K gold: 750 fineness
22K gold: 916 fineness

The exact purity supplied with your jewellery will be mentioned on the product page, invoice and applicable product documentation.

Verifying the HUID

If your jewellery carries an HUID, you can verify it using the official BIS Care mobile application.

To verify:

Download the BIS Care app.
Select Verify HUID.
Enter the HUID marked on the jewellery.
Review the information displayed by BIS.

The HUID belongs to the hallmarked jewellery article and should be checked directly against the marking on the product.

Lab-Grown Diamond Identification

Selected Oré designs feature lab-grown diamonds.

Lab-grown diamonds have essentially the same chemical composition, crystal structure and optical properties as mined diamonds. They are not diamond simulants such as cubic zirconia or moissanite.

The product page will identify the diamond type included in the design.

Diamond Grading Reports

An independent diamond grading report may be provided for selected eligible diamonds or jewellery pieces.

Depending on the laboratory and product, the report may include:

Confirmation that the diamond is lab-grown
Carat weight
Colour grade
Clarity grade
Cut information
Measurements and proportions
Polish and symmetry
Growth method or treatment information
A unique report number

A grading report describes the diamond’s assessed characteristics. It is not a financial valuation, resale guarantee or warranty against future damage.

Jewellery With Multiple Diamonds

Jewellery containing several small diamonds may not include a separate grading report for every individual stone.

In such cases, the product may be supplied with combined specifications, including:

Total diamond weight
Approximate colour range
Approximate clarity range
Number of diamonds
Diamond type and shape

Always check the individual product page to understand the documentation included with your purchase.

Oré Certificate of Authenticity

Where applicable, your order may include an Oré Certificate of Authenticity containing relevant product information such as:

Product name
SKU or product code
Gold purity and colour
Approximate gold or gross weight
Diamond type
Diamond count
Total diamond weight
Diamond colour and clarity range
Purchase or invoice reference

Please keep this certificate and your original invoice safely. They may be required for future service, exchange, return or warranty requests.

Product Invoice

Every completed purchase will be accompanied by an invoice in physical or electronic form, as applicable.

The invoice may include:

Customer and order details
Product description
SKU
Price
Taxes
Discounts
Payment information
Seller information

Please retain the invoice as proof of purchase.

Checking Your Documentation

When you receive your jewellery:

Check that the product matches your order.
Review the invoice and accompanying certificate.
Compare the SKU and product specifications.
Verify the HUID through the BIS Care app, where applicable.
Verify an independent diamond report through the issuing laboratory’s official website, where applicable.
Contact Oré promptly if any information appears incorrect or missing.

Important Information

Certification and documentation vary by product. A certificate should not be assumed unless it is specifically mentioned on the product page or confirmed by Oré Customer Care.

Minor weight variations may occur within reasonable manufacturing tolerances. The final product information and invoice will record the applicable specifications.