Terms of service
Welcome to Oré Jewellery. These Terms & Conditions govern your access to and use of https://orejewel.com, including any purchases made through the website.
Throughout these Terms, “Oré,” “we,” “us” and “our” refer to [Insert registered business name], trading as Oré Jewellery. “You” and “customer” refer to any person accessing the website or purchasing our products.
By using our website or placing an order, you agree to these Terms & Conditions and our Privacy Policy, Shipping Policy, Returns & Refunds Policy, Cancellation Policy and other policies displayed on the website.
1. Eligibility
- You must have the legal capacity to enter into a binding contract under applicable law to place an order.
- If you are under the legally permitted age, you may use the website and place an order only under the supervision of a parent or legal guardian.
- You agree to provide accurate, complete and current information when creating an account, placing an order or contacting us.
2. Customer Accounts
You may be able to create an account to manage orders and access selected website features.
You are responsible for:
- Maintaining the confidentiality of your login credentials
- Providing accurate account information
- Restricting unauthorised access to your account
- Informing us promptly if you suspect unauthorised activity
Oré may suspend an account where there is reasonable evidence of fraud, misuse or violation of these Terms.
3. Product Information
We make reasonable efforts to display accurate product descriptions, specifications, colours, dimensions, weights and images.
However:
- Product colours may appear differently depending on the screen or device.
- Jewellery images may be enlarged to show design details.
- Gold and diamond weights may have reasonable manufacturing tolerances.
- Handmade and individually finished products may have minor variations.
- Product availability may change without notice.
- Packaging may differ from promotional images while maintaining comparable quality.
The product description displayed on the relevant product page forms part of your purchase information.
4. Gold, Diamonds and Certification
Product pages may specify:
- Gold purity, such as 9K,14K and 18K
- Gold colours
- Diamond type
- Diamond carat weight
- Diamond colour and clarity
- Product weight
- Certification, where applicable
Certification may be provided only for products or diamonds that meet the relevant certification criteria. Customers should review the individual product page to confirm what certification is included.
Any carat weight stated as approximate may vary within accepted manufacturing tolerances.
5. Prices and Taxes
Unless stated otherwise:
- Prices are displayed in Indian Rupees.
- Prices may include applicable taxes where indicated.
- Shipping, customisation or other charges will be displayed before checkout.
- The final payable amount will appear in the order summary.
Prices may change without notice for future orders due to changes in gold prices, diamond prices, taxes, manufacturing costs or promotions.
A price change will not normally affect a valid order already confirmed and paid, except in the case of an obvious technical or typographical error.
6. Orders
Submitting an order does not automatically mean that it has been accepted.
An order is accepted after:
- Payment is successfully authorised, where applicable
- Product availability is confirmed
- Required verification checks are completed
- You receive an order-confirmation or acceptance communication from Oré
We may contact you to verify order information, payment details, customisation instructions or delivery information.
We may refuse or cancel an order for a legitimate reason, including:
- Product unavailability
- Failed or unauthorised payment
- Suspected fraud
- Incorrect customer or delivery information
- An obvious pricing or website error
- Legal or regulatory restrictions
- Inability to fulfil a customisation request
If we cancel a paid order, the eligible amount collected will be refunded to the original payment method.
7. Payments
- Available payment methods will be displayed at checkout and may include UPI, cards, net banking, wallets or other supported services.
- Payment services are provided by authorised third-party payment providers. Their own terms and privacy practices may apply.
- Oré does not intentionally store complete card details. You agree not to use a payment method without the account holder’s permission.
- Additional verification may be required for high-value or high-risk orders.
8. Offers and Promotional Codes
Offers, discounts, coupon codes and complimentary gifts are subject to Oré’s published Offers Terms & Conditions and any promotion-specific conditions.
Unless expressly permitted:
- Only one coupon may be used per order.
- Coupons cannot be applied after an order is placed.
- Offers cannot be exchanged for cash.
- Offers may exclude selected products or services.
- Discounts may be recalculated following a partial return.
- The final discount must appear at checkout before payment is completed.
9. Shipping and Delivery
Orders are delivered according to our published Shipping Policy.
Oré currently offers free standard shipping across eligible locations in India, subject to the conditions displayed on the website.
Delivery estimates are provided in good faith but may be affected by:
- Product availability
- Customisation or manufacturing time
- Courier delays
- Weather or public emergencies
- Incorrect delivery information
- Remote-area serviceability
- Government restrictions
- Events beyond our reasonable control
Customers must provide a complete and accurate delivery address and remain available for delivery verification.
Risk and responsibility for the product pass as permitted under applicable law following confirmed delivery to the customer or authorised recipient.
10. Inspection at Delivery
Please inspect the package promptly after delivery.
If the product is damaged, incorrect, incomplete or appears to have been tampered with:
- Do not use or alter the product.
- Retain the product, packaging, invoice and certificates.
- Take clear photographs and an unboxing video where possible.
- Contact us within the reporting period stated in our Returns & Refunds Policy.
Our team may request supporting evidence to investigate the issue.
11. Fifteen-Day Returns
Eligible products may be returned within 15 days of delivery, subject to our published Returns & Refunds Policy.
To qualify, the product must generally be:
- Unused and unworn, except for reasonable inspection
- Undamaged and unaltered
- Returned with its original packaging
- Accompanied by the invoice, tags and certificates
- Submitted through the approved return process
Returns remain subject to inspection and eligibility verification.
Customised, engraved, resized, altered or made-to-order products may not be returnable unless they are defective, damaged, incorrectly supplied or otherwise returnable under applicable law.
12. Refunds
- Approved refunds will be issued according to our Returns & Refunds Policy.
- Refunds are generally processed to the original payment method after the returned product has been received and inspected.
- Banking and payment-provider processing times are outside Oré’s direct control.
- Any non-refundable charges and deductions must be disclosed in the applicable policy and will apply only where legally permitted.
- Your mandatory consumer rights are not limited by these Terms.
13. Cancellations
- Cancellation requests should be submitted as soon as possible.
- An order may be cancelled before processing or production begins, subject to our Cancellation Policy. Customised, engraved, resized or made-to-order products may not be cancellable after work has started.
- Oré may be unable to cancel an order after it has been dispatched. In that situation, an eligible customer may request a return after delivery according to the Returns & Refunds Policy.
14. Customised and Made-to-Order Jewellery
Customers are responsible for carefully checking all customisation details, including:
- Ring size
- Engraving
- Gold colour
- Product dimensions
- Personalised text
- Any approved design details
Customised products are manufactured according to the information confirmed by the customer. Once production begins, changes, cancellations, returns or exchanges may be restricted.
This restriction does not remove rights available for defective, damaged, misdescribed or incorrectly supplied products.
15. Ring Size and Product Measurements
- Our Size Guide is provided for general assistance. Actual fit may vary based on the design, band width and measurement method.
- Customers should verify their size before ordering. Where available, contact Oré for sizing assistance.
- Resizing availability and charges depend on the design, metal, stone setting and requested adjustment.
16. Jewellery Care
- Jewellery is delicate and requires appropriate care.
- Customers should follow Oré’s Jewellery Care instructions, including avoiding unnecessary exposure to chemicals, perfumes, moisture, impact and abrasive surfaces.
- Normal wear, accidental damage, misuse, improper storage and unauthorised repairs may not be treated as manufacturing defects.
17. Warranty and After-Sales Service
Any warranty or service promise applies only as stated on the relevant product page or warranty document.
Unless expressly covered, warranties may exclude:
- Normal wear and tear
- Scratches, dents or discolouration caused by use
- Accidental damage
- Improper handling or storage
- Loss of stones caused by impact or damage
- Repairs or alterations performed by unauthorised parties
Nothing in this section restricts mandatory rights relating to defective products.
18. Lifetime Exchange and Buyback
Lifetime Exchange or Buyback is available only when expressly offered and is governed by Oré’s separate Lifetime Exchange & Buyback Policy.
Eligibility, valuation, deductions and documentation requirements may depend on:
- The original invoice
- Product condition
- Gold purity and net weight
- Diamond or gemstone eligibility
- Prevailing valuation methodology
- Applicable taxes and deductions
- Verification of authenticity
“Lifetime” refers to the duration of the programme while operated by Oré and does not guarantee the original purchase price or a fixed future value.
19. Reviews and Customer Content
If you submit a review, photograph, video, testimonial or other content, you confirm that:
- The content is genuine and based on your experience.
- You have the right to submit it.
- It does not violate another person’s rights.
- It is not unlawful, misleading, abusive or defamatory.
You grant Oré a non-exclusive, royalty-free permission to display and use submitted content for operating and promoting the brand, subject to applicable privacy and advertising laws.
We may moderate or remove content that violates these Terms, but we will not suppress a genuine review merely because it is negative.
20. Acceptable Website Use
You must not:
- Use the website for an unlawful or fraudulent purpose
- Attempt to gain unauthorised access to the website or another account
- Upload malicious software or disruptive code
- Scrape, copy or exploit website content without permission
- Misuse offers, returns, reviews or referral programmes
- Submit false information
- Interfere with the website’s operation or security
- Infringe Oré’s or another party’s intellectual-property rights
21. Intellectual Property
- The Oré name, logo, jewellery designs, photographs, graphics, text, videos, packaging, website layout and other brand materials are owned by or licensed to Oré and are protected by applicable intellectual-property laws.
- They may not be copied, reproduced, modified, distributed or commercially used without written permission.
- Purchasing a product does not transfer ownership of Oré’s intellectual property.
22. Third-Party Services and Links
- Our website may use or link to services operated by Shopify, payment providers, couriers, social-media platforms and other third parties.
- Those services may have separate terms and privacy policies. Oré is not responsible for a third party’s independent website, service or conduct, except to the extent responsibility cannot lawfully be excluded.
23. Website Availability
- We aim to keep the website accurate, secure and available. However, access may occasionally be interrupted for maintenance, updates, technical failures or circumstances beyond our control.
- We may update website features and content where reasonably necessary.
24. Disclaimer and Limitation of Liability
- Nothing in these Terms excludes or limits liability that cannot legally be excluded, including mandatory consumer rights.
- To the extent permitted by law, Oré will not be responsible for indirect or consequential losses that were not reasonably foreseeable when the contract was formed.
- Oré’s responsibility for a valid product claim will be determined according to applicable law and the circumstances of the claim.
- Website educational material, including diamond, gold, sizing and jewellery-care information, is provided for general guidance and does not replace professional advice where such advice is required.
25. Indemnification
- To the extent permitted by law, you agree to be responsible for losses reasonably incurred by Oré as a direct result of your unlawful use of the website, fraudulent conduct or intentional violation of these Terms.
- This provision does not apply to ordinary consumer complaints or the lawful exercise of consumer rights.
26. Force Majeure
- Oré will not be responsible for delays or failure caused by circumstances outside our reasonable control, including natural disasters, severe weather, war, civil disruption, government restrictions, transport interruption, labour disruption, epidemics, infrastructure failure or widespread technical outages.
- We will take reasonable steps to communicate material delays and resume performance when practicable.
27. Privacy
- Our collection and use of personal information are governed by our Privacy Policy.
- By using the website, you acknowledge that your information may be processed by Shopify and authorised service providers necessary to operate the store, process payments and deliver orders.
28. Changes to These Terms
- We may update these Terms to reflect changes in our services, policies, technology or legal obligations.
- Updated Terms will be posted with a revised effective date. Changes will apply to future website use and orders and will not unfairly alter a completed order retrospectively.
29. Governing Law and Disputes
- These Terms are governed by the laws of India.
- The courts at [Insert city and state] will have jurisdiction, subject to any rights customers have to approach an appropriate consumer commission, regulator or other authority under applicable law.
- Before commencing formal proceedings, customers are encouraged to contact Oré so that we can attempt to resolve the concern promptly.
30. Grievance and Contact Information
For questions, complaints or grievances, contact:
- Oré Jewellery
- Legal Business Name: Ore Jewelry
- Email: support@orejewel,com
- Telephone/WhatsApp: 9677775661
- Registered Address: Chennai
- Support Hours: Monday–Saturday, 10:00 AM–6:00 PM IST
Please include your name, order number and a clear description of the concern. We will acknowledge and address valid complaints in accordance with applicable law.