Returns Policy
30 DaysReturns, Exchange & Cancellation
We want you to love your Oré piece. If it isn't right — for any reason — here is exactly how returns, exchanges, cancellations and refunds work.
Returns & Exchange Policy
Eligibility
- Within 30 days of delivery
- Unused, unworn and undamaged
- Original box, tags, invoice and certificate
Non-Returnable Items
- Engraved or personalised jewellery (for example, the Wreath)
- Customised jewellery
- Resized or altered pieces
- Made-to-order pieces
- Worn, damaged or missing-certificate pieces
Doesn't apply if the item arrives damaged, defective or incorrect — we repair, replace or refund in full.
How to Start a Return
Email or WhatsApp us your order number within 30 days. We'll confirm eligibility and arrange a free pickup — refund follows within 7 business days of inspection.
Refunds
Refunded to your original payment method (COD via bank transfer/UPI). Engraving or express charges aren't refunded on preference-based returns — nothing is deducted for damaged or incorrect items.
Exchanges
Swap for another design or size within 30 days of delivery. After that, eligible pieces qualify for buyback at 80% of value, as store credit toward a new Oré piece, subject to inspection (making charges and GST excluded). No cash buyback.
Questions about a return or exchange?
Email or WhatsApp our team with your order number — we'll handle everything from there.