Privacy Policy
Oré (“Oré,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, retain and protect your personal information when you visit https://orejewel.com, create an account, contact us, subscribe to our communications or purchase our products.
1. Information We Collect
Depending on how you interact with Oré, we may collect:
- Your name
- Email address
- Telephone or WhatsApp number
- Billing and delivery address
- Order and transaction details
- Products viewed, saved or added to your cart
- Ring size, product preferences and customisation requests
- Customer-support communications
- Reviews or other content you voluntarily submit
- IP address, device type, browser and operating system
- Website activity and cookie information
- Marketing and communication preferences
- Fraud-prevention and transaction-risk information
Payment card, UPI, net-banking and wallet information is generally processed securely by our authorised payment service providers. Oré does not intentionally store complete card details.
2. How We Collect Information
We may collect personal information:
- Directly from you when you place an order or contact us
- Through your customer account
- When you subscribe to email, SMS or WhatsApp updates
- Automatically through cookies and similar technology
- From Shopify and applications connected to our store
- From payment gateways, delivery partners and fraud-prevention providers
- From advertising, analytics or social-media platforms, where permitted
3. How We Use Your Information
We may use your information to:
- Process, confirm and deliver orders
- Process payments, cancellations, returns, exchanges and refunds
- Provide jewellery customisation, resizing or after-sales services
- Send order and delivery notifications
- Respond to enquiries and customer-service requests
- Maintain your account and wishlist
- Detect fraud, misuse and unauthorised transactions
- Improve our products, website and customer experience
- Analyse website performance and customer behaviour
- Send promotional communications where you have consented
- Display reviews or user-submitted content with appropriate permission
- Comply with tax, accounting, consumer-protection and other legal obligations
- Establish, exercise or defend legal claims
We aim to collect and use only the information reasonably necessary for these purposes.
4. Consent and Marketing Communications
Where consent is required, we will provide information about the purpose for which your data is being requested.
If you subscribe to Oré marketing, we may send you product launches, offers, jewellery guidance and other brand updates by email, SMS or WhatsApp.
You can withdraw your marketing consent at any time by:
- Selecting the unsubscribe option in an email
- Following the opt-out instructions in an SMS
- Asking us through WhatsApp or email
- Contacting us at info@ore.com
Withdrawing marketing consent will not stop essential communications about an existing order, payment, delivery, return or service request.
5. Shopify and Service Providers
Our online store is hosted by Shopify. Shopify processes certain information to provide the e-commerce platform through which we sell our products.
We may also share information, when reasonably necessary, with:
- Payment gateways and banking partners
- Shipping, courier and logistics companies
- Order-management and inventory providers
- Website hosting and technical-support providers
- Customer-service and communication platforms
- Email, SMS and WhatsApp providers
- Analytics and advertising platforms
- Fraud-prevention and security providers
- Accountants, auditors, insurers and professional advisers
- Government departments, regulators or law-enforcement authorities when legally required
These parties may process information only for their authorised services, subject to their respective contractual and legal obligations.
We do not sell your personal information in exchange for money.
6. Cookies and Similar Technologies
Our website may use cookies, pixels and similar technologies to:
- Operate essential storefront and checkout features
- Remember your preferences and shopping cart
- Understand how visitors use our website
- Measure website and advertising performance
- Personalise content or advertising, where permitted
- Help prevent fraud and maintain security
Some cookies are necessary for the website to function. Other cookies may depend on your consent and Shopify’s customer privacy settings.
You can manage cookies through the consent banner, where available, or through your browser settings. Disabling certain cookies may affect website or checkout functionality.
7. Advertising and Analytics
We may use services such as Google Analytics, Google Ads, Meta or similar platforms to measure traffic and advertising effectiveness.
These providers may collect device and browsing information through cookies or comparable technologies. Where required, advertising or non-essential tracking will be used only after obtaining appropriate consent.
You can change your cookie preferences through our website’s privacy controls, where available.
8. Retention of Information
We retain personal information only for as long as reasonably necessary to:
- Complete transactions and provide requested services
- Maintain business, tax and accounting records
- Manage warranties, returns, exchanges and disputes
- Detect fraud and protect our legal rights
- Meet applicable regulatory or legal requirements
When information is no longer required, we may delete, anonymise or securely archive it, subject to applicable law.
9. Security
We use reasonable administrative, organisational and technical safeguards intended to protect personal information against loss, misuse, unauthorised access, disclosure or alteration.
However, no website, internet transmission or storage system can be guaranteed to be completely secure. You are responsible for keeping your account credentials confidential and should notify us if you suspect unauthorised use of your account.
10. International Processing
Shopify and some of our service providers may process or store information outside India.
Where personal information is transferred or processed internationally, we will take reasonable steps required under applicable law and work with service providers that maintain appropriate safeguards.
11. Your Privacy Rights
Subject to applicable law, you may have the right to:
- Ask what personal information we process about you
- Request correction or updating of inaccurate information
- Request completion of incomplete information
- Request deletion or erasure of eligible information
- Withdraw consent previously provided
- Opt out of marketing communications
- Raise a grievance about our processing of your information
- Nominate another individual to exercise applicable rights in specified circumstances
Some requests may be restricted when information must be retained for a legal obligation, transaction record, fraud investigation or legal claim.
To submit a request, email info@ore.com with the subject line Privacy Request. We may need to verify your identity before completing the request.
12. Your Responsibilities
When providing personal information, you agree to provide information that is accurate, complete and not misleading.
You must not provide another person’s personal information unless you are authorised to do so. You should not impersonate another person, suppress material information or submit false or frivolous privacy complaints.
13. Children’s Privacy
Our products and website are not directed at children.
We do not knowingly collect personal information from children in a manner prohibited by applicable law. If you believe a child has provided personal information without appropriate parental or guardian consent, contact us so that we can review and take suitable action.
14. Reviews and Public Content
If you submit a product review, photograph, testimonial or social-media content for publication, the information you authorise us to publish may become visible to other website visitors.
Please do not include sensitive personal information in publicly submitted content.
15. Third-Party Links
Our website may contain links to external websites or services. Oré is not responsible for the privacy, security or content practices of third parties.
You should review the privacy policy of any external website before providing personal information.
16. Changes to This Policy
We may update this Privacy Policy to reflect changes to our services, technology, legal obligations or business practices.
The revised version will be posted on this page with an updated effective date. Where required, we will provide additional notice or request renewed consent.
17. Grievance and Contact Details
For questions, privacy requests or grievances, contact:
- Oré Jewellery
- Privacy/Grievance Contact: Ore Support
- Email: info@ore.com
- Telephone/WhatsApp: +91 9677775661
- Registered Address: Chennai
- Business Legal Name: Oré Jewellery
Please include your name, contact details, order number where relevant and a clear description of your request. We will acknowledge and address valid requests in accordance with applicable law.